We are looking for a bright, highly organised, precise and fast-paced person who will support the CEO and the owners in coordinating day-to-day activities and company projects.

This is a highly cross-functional role combining organisation, fashion business, operations and administration, with daily interaction across different teams and broad exposure to company activities.

We are not looking for someone who already knows how to do everything, but for someone who is curious, learns quickly and can confidently manage multiple priorities, deadlines and streams of information at the same time.

What you will do:

• Provide direct support to the CEO and the owners in organising day-to-day activities
• Manage calendars, appointments, meetings, deadlines and follow-ups
• Organise schedules and activities across different locations
• Coordinate communication and activities between stores, Atelier, HQ and different departments
• Work closely with Marketing, Product, Production, Retail, Operations and Administration
• Participate in internal meetings and monitor the progress of company projects
• Support the organisation of events, collaborations, business trips and special projects
• Attend selected brand-related events and appointments alongside the CEO
• Monitor sales, performance and KPIs and prepare reports
• Manage and monitor invoicing and administrative documentation
• Check payments, documents and deadlines
• Monitor staff attendance, working hours, holidays and schedules
• Manage and monitor orders, shipments and logistics activities
• Support supplier management and purchase orders
• Use Excel, company management systems and AI tools on a daily basis
• Manage day-to-day operational issues and quickly identify practical solutions

Requirements:

We are looking for someone with:

• An academic background in Fashion Management, Fashion Business, Luxury Management, Economics, Management, International Business or a related field
• Outstanding organisational skills and precision
• Mental agility and the ability to learn quickly
• Exceptional attention to detail
• A strong memory and the ability to manage multiple activities simultaneously
• Strong problem-solving skills
• Confidence working with numbers, data, analysis and controls
• Excellent Microsoft Excel skills
• Familiarity with technology, digital tools and AI
• Excellent written and spoken English
• The ability to manage deadlines and follow-ups consistently
• A genuine interest in fashion, luxury, retail and business
• Curiosity, initiative and a strong desire to learn and grow

Previous experience is appreciated, but it is not the only factor we will consider. We are particularly interested in someone who can quickly understand unfamiliar tasks, take initiative and progressively become more autonomous in managing their responsibilities.

Working arrangement:

The position is based in Florence City Centre, Via dei Calzaiuoli.

You will work closely with the CEO and the owners on a daily basis and collaborate across different teams, gaining broad exposure to ongoing activities and projects.

This is a full-time, on-site position.

Working hours are Monday to Friday, from 9:30 AM to 6:30 PM.

We are looking for a Product & Production Coordinator who will take responsibility for product development and production operations, maintaining a complete overview of materials, orders, people, quality, production capacity and priorities.

The role combines Product Development and Production Operations: from researching new materials and suppliers to daily production planning, performance analysis, quality control and process improvement.

You will work closely with the Executive Team, Production, Marketing, HR and Administration, helping build an increasingly efficient, measurable and scalable organisation.

What you will do:

• Research and develop new materials, leathers, fabrics, colours, accessories and customisation techniques
• Monitor international fashion, luxury, design and lifestyle trends and translate them into product opportunities
• Coordinate sampling and feasibility testing for new materials and techniques
• Contribute to the development of new models, capsules, collections and customisation possibilities
• Source, evaluate and manage Italian and international suppliers
• Negotiate pricing, minimum quantities, availability, quality standards and delivery timelines
• Analyse consumption, stock levels and requirements and plan procurement across all locations
• Organise and allocate daily orders across locations and artists according to priorities, skills and workloads
• Monitor order progress, production timelines, capacity and potential bottlenecks
• Analyse productivity, performance, delays, errors and rework through KPIs and regular reporting
• Monitor quality standards and identify the root causes and recurring patterns behind quality issues
• Turn data and operational issues into concrete improvement actions
• Create and maintain clear, replicable operating procedures across different locations
• Collaborate with HR on the selection, training and development of artists
• Map team skills, strengths and training requirements
• Develop dashboards, reports and control tools to support operational decisions
• Use AI, automation and digital tools to improve analysis, planning and repetitive activities
• Coordinate with Marketing on the launch and communication of new products, materials and techniques
  
  Requirements:
  
  We are looking for someone with:

• At least 2 years of experience coordinating production activities and/or production teams
• Hands-on product development experience, from material research and selection through sampling and product introduction
• Experience managing people, workloads, priorities and deadlines
• Experience managing suppliers, materials and procurement
• Strong sensitivity to product, materials, quality, fashion and trends
• The ability to evaluate materials and products in terms of aesthetics, quality, feasibility, workability, cost and scalability
• Outstanding organisational skills, precision and attention to detail
• The ability to manage multiple projects, information streams and priorities simultaneously
• Strong analytical skills and confidence working with numbers, data and KPIs
• Excellent knowledge of Microsoft Excel
• The ability to identify inefficiencies, errors and waste and turn findings into practical improvement actions
• The ability to coordinate, train and develop people with different skill sets
• A strong interest in technology, digital tools, AI and automation
• Excellent problem-solving skills and a strong results-oriented mindset
• Excellent command of English
  Curiosity, fast learning and a strong desire to grow
  
  We are looking for someone capable of keeping track of people, orders, materials, locations, deadlines and priorities, anticipating potential issues and approaching problems with possible solutions.
  
  Working arrangement:
  
  The position is based at our headquarters in Florence city centre.
  
  You will work closely with the Executive Team and collaborate daily with Production, Marketing, HR, Administration and the other teams involved in product development.
  
  You will also coordinate regularly across our production and retail locations to ensure effective organisation, material availability, quality standards and production planning.
  
  This is a full-time, on-site position.
  
  Working hours are Monday to Friday, from 9:30 AM to 6:30 PM.

My Mancini is expanding its creative team in Florence and is looking for a Graphic Designer with strong professional Adobe Photoshop skills to become a key part of our bespoke customization experience.

At My Mancini, a Graphic Designer is not simply someone who creates a render.

You will work directly with our clients throughout the creative process, listening to their stories, understanding their style, tastes and personality, and helping them turn their ideas into something completely personal.

Think of the role as a Personal Creative Stylist.

Every project starts with a person.

A journey. A family. A passion. A memory. A pet. An artist. A color. A personal style. Or sometimes just an idea that has not fully taken shape yet.

Your job is to turn those elements into a visual concept, suggesting colors, compositions, graphics, materials and creative solutions until you and the client have designed a sneaker that truly feels like theirs.

A key part of this process happens LIVE, directly in front of the client, using Adobe Photoshop to develop and modify the design in real time.

But your work does not end once the render is approved.

The approved design becomes the starting point for the actual production of the sneaker.

Everything created on screen must therefore translate into clear, accurate and complete instructions for the artists and artisans who will physically bring the design to life.

This makes the Graphic Designer an important connection point between the client, the creative process and production.

You will be responsible for making sure every request has been understood correctly, every detail is accurate, the design is technically clear and all the information needed for production reaches the right people.

In this role, creativity and organization are equally important.

What you will do:

• Create professional sneaker renders using Adobe Photoshop
• Work directly with clients from all over the world
• Lead selected Live Design Sessions, developing and modifying sneakers in real time together with the client
• Listen to each client’s story, preferences and ideas and translate them into a creative concept
• Suggest colors, compositions, graphics, materials and aesthetic details, acting as a creative consultant throughout the experience
• Manage design changes and revisions through to final approval
• Turn approved renders into clear, complete and production-ready projects
• Communicate daily with artists, artisans, the production team and the commercial team
• Track the progress of the projects assigned to you
• Use internal management systems, CRM platforms and digital tools to organize clients, projects, information and follow-ups
• Manage the CRM activity related to your clients, keeping requests, information and project statuses up to date
• Manage multiple clients and projects at the same time, often at different stages of the process
• Take part in events, business trips, temporary locations and My Mancini On Tour projects in Italy and abroad
  

Who we're looking for

The first requirement is very clear:

Adobe Photoshop needs to be a tool you genuinely know how to use at a strong professional level.

Basic knowledge of the Adobe Suite is not enough.

We are looking for someone who can work confidently and quickly in Photoshop, using layers, masks, selections, textures, colors, images and graphic compositions, and who can make changes efficiently even while a client is sitting in front of them.

But technical design skills alone are not enough.

We are looking for someone who is:

• Creative, with a strong visual sense
  Highly organized
• Precise and detail-oriented
• Fast and confident with computers and digital tools
• Comfortable learning and using CRM systems, internal platforms and business software
• Able to manage several tasks and projects simultaneously
• Good at setting priorities and meeting deadlines
• Independent and accountable in managing their own workload
  Confident communicating and interacting directly with clients
• Comfortable working in a fast-paced and constantly changing environment
  Solution-oriented and naturally good at problem solving
• Curious and eager to learn
  A strong team player who enjoys working across different departments

English

Fluent spoken English is essential.

Every day, we welcome clients from all over the world to our Atelier, and a significant number of our Live Design Sessions are conducted entirely in English.

You will need to feel comfortable having a natural conversation with a client, understanding their requests, explaining your creative ideas and confidently guiding them through design decisions in English.

Organization & Multitasking

This is one of the most important aspects of the role.

During the same day, you might lead a Live Design Session with one client, update the render for another, receive feedback on a previous project, speak with production and check the progress of several other sneakers.

For this reason, we are looking for someone who can combine creative thinking with a strong working method.

Being organized means always knowing where each project stands, what is still missing, who needs to take the next step, what the current priorities are and what information needs to be passed to the next department.

A render is not simply a beautiful image.

It is the blueprint our artisans will use to create a real sneaker for a real client.

Accuracy, ownership and attention to detail are therefore essential.

My Mancini on Tour

The main base for this role will be our Florence Atelier, but the job can take you far beyond it.

Throughout the year, My Mancini organizes events, collaborations, Experiences, temporary locations and special projects both in Italy and internationally.

You may have the opportunity to travel and take part in My Mancini On Tour, bringing our customization experience directly to new cities, venues, private events and special projects.

We are therefore looking for someone who is open and available to travel when required.

Location & Working hours

Florence City Centre – Via dei Calzaiuoli

Full-time position, 40 hours per week.

5 working days per week, 8 hours per day.

Our Atelier operates Monday to Sunday between 10:00 AM and 9:00 PM.

The role works on a weekly shift schedule, including rotating weekends, with the corresponding days off.

More than a desk job

You will not simply spend your days sitting in front of Photoshop.

You will meet people from all over the world.

You will hear their stories.

You will help them discover an idea.

You will turn that idea into a design.

And then you will watch that design leave your screen, pass into the hands of our artisans and ultimately become a real, completely unique sneaker.

You will manage clients, work with digital tools and CRM systems, collaborate with different departments, take part in events and travel, and progressively take on greater responsibility.

We are looking for someone who is creative but practical, sharp, organized, curious and eager to grow quickly in a role that combines Graphic Design, Photoshop, client relationships, organization and product.

If Photoshop is genuinely one of your strongest working tools, you enjoy working with people and you are looking for a creative role that is anything but repetitive, we want to meet you.

To support the rapid growth MyMancini is experiencing both in Italy and internationally, we are expanding our team and are looking for 3 Luxury Personal Shopper, Sales & Customer Experience Specialists to join our Flagship Store, Atelier and Company Headquarters in the heart of Florence.

We are not looking for traditional sales assistants.

We are not looking for people whose only goal is to sell a pair of sneakers.

We are looking for individuals who can transform every customer interaction into an unforgettable experience that will be remembered for a lifetime.

Every day we welcome clients from more than 50 countries around the world. For many of them, visiting MyMancini is an essential part of their journey through Italy.

For this reason, our job is not simply to sell a product.

Our mission is to listen to each customer's story, understand their personality and transform it into a completely bespoke sneaker, created exclusively for them.

Every project is different.
Every client is different.
Every experience is different.

You will work closely with our Designers, Artisans, Production Team, Customer Experience Department, Marketing Team and Company Directors to deliver a level of service that goes far beyond traditional luxury retail.
You will become one of the faces of MyMancini, representing our brand every day in front of international clients with exceptionally high expectations.

Key responsibilities

• Welcome every client by delivering a luxury, exclusive and highly personalized experience.
• Understand each client's tastes, personality, lifestyle and story in order to guide them through the creation of their bespoke sneakers.
• Collaborate closely with our Graphic Design team during the development of personalized digital renderings.
• Conduct consultations confidently and naturally in both Italian and English.
• Build genuine relationships with clients, transforming a purchase into a long-term connection.
• Manage and continuously update the company CRM, collecting customer preferences and valuable information to deliver an increasingly personalized experience while maintaining the highest Customer Experience standards.
• Maintain long-term relationships with your clients after their purchase through personalized follow-ups, regular communication and ongoing assistance, with the goal of creating lasting loyalty and exceptional customer satisfaction.
• Work alongside the Customer Experience team to ensure excellence throughout every stage of the customer journey.
• Achieve commercial objectives through a consultative sales approach, always placing the client's needs at the center of every decision.
• Maintain the highest standards of boutique presentation, visual excellence and overall customer experience.
• Collaborate with the other MyMancini stores by sharing ideas, opportunities and best practices.
• Represent the values of the brand, Italian craftsmanship and Made in Italy excellence in every customer interaction.
• Take part, on selected occasions throughout the year, in exclusive events, pop-up stores, trunk shows, special collaborations and international brand projects, with the opportunity to travel for short business trips, generally lasting up to two weeks, both within Italy and abroad, including destinations such as the United States, Saudi Arabia, Forte dei Marmi, Courmayeur and other strategic locations for MyMancini's international growth.

The Ideal candidate

We are looking for someone who has:

• Previous experience in luxury retail, client advisory, luxury hospitality or environments where highly personalized service is essential.
• A genuine passion for fashion, design, luxury and Italian craftsmanship.
• Outstanding interpersonal and empathetic communication skills.
• Professional elegance in attitude, communication and personal presentation.
• A strong customer-oriented mindset with exceptional attention to detail.
• Excellent listening skills.
• A natural talent for consultative selling.
• The ability to work towards ambitious commercial objectives.
• Strong problem-solving and decision-making skills.
• Excellent organizational abilities.
• The ability to work effectively within a team.
• Flexibility and the ability to quickly adapt to changing priorities.
• The ability to remain calm and efficient during periods of high customer traffic.
• Familiarity with CRM systems, digital tools and retail management software.
• Precision, reliability and a strong sense of responsibility.
• Curiosity and a continuous desire for personal and professional growth.
• Excellent English proficiency (C1 level or above), which is an essential requirement.

The majority of our clients come from the United States, the Middle East and many other countries around the world.

For this reason, it is essential to be able to conduct a complete consultation in English, creating conversations that feel natural, professional and engaging.

Knowledge of an additional foreign language will be considered a significant advantage.

Loaction

Your primary workplace will be our Flagship Store in the heart of Florence, just a few steps from the Duomo.

However, joining MyMancini means becoming part of a company that is constantly evolving.

Throughout the year you may also be involved in activities at our stores in Forte dei Marmi, Courmayeur and future flagship openings.

You may also take part in exclusive events, private client experiences, collaborations with luxury hotels, international pop-up stores and the MyMancini On Tour project, representing the brand in some of Italy's and the world's most prestigious destinations.

Every week is different.
Every season brings new challenges.
Every experience is an opportunity for growth.

This is a full-time position requiring flexibility to work weekends, public holidays and peak tourism periods according to the company's operational schedule.

Why join My Mancini

You will become part of one of Italy's most innovative brands in the world of bespoke luxury.

Every year, thousands of clients from around the world choose MyMancini to experience a unique combination of Italian craftsmanship, design, technology and personalization.

Here, you won't simply sell a product.
You will create memories.
You will listen to stories.
You will meet people from every corner of the world.
You will witness something unique being created every single day.
You will work side by side with Designers, Artisans and the Company's Leadership Team, experiencing every stage of the creation of a fully customized product.

At MyMancini, we strongly believe in meritocracy.

Responsibilities grow quickly alongside talent and commitment.

We are looking for people who are eager to challenge themselves, continue learning, take ownership and build a long-term professional career within our company.

If you are simply looking for a retail sales job, MyMancini is probably not the right place for you.

If, instead, you aspire to become the face of an experience that combines luxury, emotion, Italian craftsmanship and innovation, while working every day with clients from all over the world and contributing to the growth of one of Italy's most innovative luxury brands, we would be delighted to meet you.

We are looking for a Social Media Manager & Digital PR Specialist to join our Marketing team and contribute to strengthening our brand image and digital presence.

We are not simply looking for someone to manage social media channels.
We are looking for a curious, organized and proactive professional who can manage multiple projects simultaneously, collaborate with different stakeholders, and turn ideas into effective and consistent digital communication.

This role offers the opportunity to work closely with the Management team and the Marketing department, supporting the entire communication process: from editorial planning and content creation to creator and influencer collaborations, as well as photo shoots, special projects and brand initiatives.

What you will do:

• Develop and execute the social media content strategy
• Plan, write and publish editorial content, including copywriting
• Coordinate activities between Management, Graphic Designers, videographers, photographers and external suppliers to ensure all communication assets are delivered on time
• Manage Digital PR activities and creator/influencer collaborations, from scouting to operational coordination
• Monitor industry trends, competitors and new digital communication opportunities
• Support photo shoots, video productions, events and special projects
• Coordinate project timelines and monitor the progress of ongoing activities
• Analyze social media performance and campaign results, preparing reports and identifying optimization opportunities
• Support the organization of events, pop-up activations and special initiatives in Italy and abroad

Requirements

We are looking for someone with:

• 1–3 years of experience in professional social media management and/or influencer marketing
• Strong knowledge of Instagram, TikTok, Facebook, LinkedIn, YouTube and Pinterest
• Excellent organizational and project management skills
• The ability to manage multiple projects simultaneously and coordinate with different stakeholders
• Excellent copywriting and storytelling skills
• Strong visual sensitivity and attention to detail
• Knowledge of social media analytics and reporting tools
• Fluent written and spoken English
• A proactive mindset, autonomy and a results-oriented approach
• Excellent interpersonal and teamwork skills

Nice to have

• Previous experience in influencer marketing and Digital PR
• Experience in the fashion, luxury, design, hospitality or premium retail sectors

Working arrangement

This is a full-time, on-site position based at our headquarters in the heart of Florence, fostering close collaboration with the Management team and the entire Marketing department.

You will join a modern, dynamic and international environment where professionals with different expertise work together every day to build and grow an evolving brand.

The role also involves supporting photo shoots, events and special projects organized by MyMancini in Italy and, occasionally, abroad. Therefore, availability to travel and, when required, to work on selected weekends for pre-planned brand events and initiatives is essential.

For us, the relationship with our customers does not end with a sale. In fact, that's where the most important journey begins.

We are looking for a CRM & Customer Intelligence Specialist who will play a key role in building long-term customer relationships by transforming data, behaviors and preferences into increasingly personalized experiences.

You will work closely with the Marketing team and the Commercial Management, contributing to the development of My Mancini's CRM strategy and helping shape a customer experience that reflects the highest international standards.

We are looking for someone who is analytical yet people-oriented, capable of interpreting data while never losing sight of the value of human relationships.

What you will do:

• Define and manage the company's CRM strategy
• Manage and optimize the CRM platform
• Plan, create and send email marketing campaigns and newsletters
• Analyze, segment and develop the customer database
• Design and optimize the omnichannel customer journey
• Monitor customer satisfaction, NPS and customer sentiment
• Analyze customer data to support commercial and marketing decisions
• Collaborate closely with the Marketing, Retail, Customer Experience teams and Commercial Management

Requirements:

We are looking for someone with:

• Proven experience in CRM, Customer Intelligence or Customer Experience roles
• Strong knowledge of CRM and email marketing platforms
• Professional proficiency in English, both written and spoken
• Excellent analytical skills
• A commercial mindset with a strong customer focus
• Strong organizational skills and the ability to manage multiple projects simultaneously
• Excellent communication skills
• A collaborative, team-oriented attitude
• Curiosity, attention to detail and a results-driven mindset

Nice to have:

Previous experience in premium, fashion, retail or luxury brands

Working arrangement:

Our headquarters are located in the heart of Florence, just a few steps from the Duomo.

You will work alongside the Company's Management team and collaborate daily with the Marketing & Communication, CRM & Customer Intelligence, Graphic Design, Customer Experience and Brand Development teams.

You will join a modern, dynamic and international environment where professionals with diverse expertise work together every day to build and grow an evolving brand.

We strongly believe in the value of face-to-face collaboration, fast decision-making and continuous knowledge sharing. For this reason, we primarily work on-site. After the first six months, based on your performance and level of autonomy, you may become eligible for a hybrid working arrangement, combining office-based and remote working days.

Working hours are Monday to Friday, from 9:30 AM to 6:30 PM.

We are looking for a dynamic, empathetic, and commercially driven individual who can guide clients through an exclusive and highly personalized experience. The role involves working closely with an international clientele within a creative, luxury, and experience-led environment.
The ideal candidate is passionate about building meaningful customer relationships, delivering exceptional service, and contributing to the growth of a fast-evolving luxury brand.

Key Requirements

• Based in Forte dei Marmi or nearby areas
• Professional proficiency in English, essential for interacting with international clients
• Previous experience in consultative sales, preferably within the luxury retail sector
• Strong communication, negotiation, and relationship-building skills
• Results-oriented mindset with a passion for delivering outstanding customer experiences
• High level of empathy and customer management skills
• Strong aesthetic sensibility and genuine interest in fashion and luxury
• Comfortable using digital tools and CRM systems
• Ability to work collaboratively in a dynamic and fast-paced environment

Internal Training

The selected candidate will receive comprehensive in-house training on the My Mancini sales methodology, customer experience management, the company’s proprietary digital configurator, and the brand’s commercial and creative processes.
A structured career development path will be provided, offering long-term growth opportunities within the company.

Preferred Qualifications

• Previous experience in the fashion, luxury, or retail industry
• Experience with CRM management and customer retention strategies
• Basic knowledge of Adobe Photoshop
• Availability to participate in events and international business trips
• Passion for sneakers, design, and personalization

Employment Type

Full-time, with a flexible shift schedule aligned with showroom operating hours.

Career Growth Opportunities

This position offers the opportunity to grow within My Mancini’s international projects, including exclusive events, experiential activations, and the My Mancini On Tour program.

Location

This is an on-site position based in Forte dei Marmi, Italy.

We are looking for a creative, detail-oriented artist with strong artistic sensitivity, capable of transforming each client’s vision into a unique hand-painted work of art. The ideal candidate enjoys working closely with an international clientele in a dynamic, experiential, and customer-focused environment.

Key Requirements

• Based in Florence or the surrounding area
• Professional-level English, essential for interacting with international clients
• Excellent freehand drawing and painting skills across different surfaces
• Strong proficiency in Adobe Photoshop for creating digital mockups and designing custom sneakers together with clients
• Outstanding communication and interpersonal skills, with the ability to explain and present the creative process effectively
• Strong attention to detail, aesthetic sensibility, and commitment to quality
• Ability to work collaboratively within a team

Internal Training

The selected candidate will receive comprehensive training in the My Mancini creative method, our specialized sneaker customization techniques, and the customer experience standards required when working with an international clientele within our atelier.

Preferred Qualifications

• Basic sewing skills (further training will be provided internally)
• Familiarity with materials, acrylic paints, technical brushes, and protective finishes
• Previous experience in the fashion, retail, or luxury sectors
• Passion for sneakers, fashion, and customization

Employment Type

This is an on-site position based at our Florence atelier.

Our Atelier is located in the heart of Florence, approximately a 15-minute walk from Santa Maria Novella Train Station.

You will work in a creative, dynamic, and international environment, welcoming clients from all over the world every day.

Working Schedule

• Full-time contract
• 5 working days per week
• 40 hours per week

Shifts are scheduled according to store opening hours:

• Store open 7 days a week
• Operating hours: 10:00 AM – 9:00 PM

Work schedules are planned in advance and organized within these operating hours.

What We Offer

• The opportunity to join a fast-growing company
• Continuous training and development
• Clear opportunities for professional growth
• A young, ambitious, and merit-driven environment
• Daily interaction with international clients
• The satisfaction of seeing your creations worn around the world
• Creative work that is never repetitive
• Direct involvement in the growth of one of Italy’s most innovative sneaker customization brands

We are looking for someone who wants to help build something extraordinary.

Every day, people from all over the world walk into our Atelier with a dream: transforming a simple sneaker into something that tells their story.

Your mission will be to help make that dream a reality.

If you believe that art, creativity, organization, and craftsmanship can coexist in the same career, we would love to hear from you.

Send us your portfolio and tell us your story.